FAQ's

 

WHY CHOOSE ZARI CHERI COVE PRODUCTS?

We aim to provide a therapeutic experience each and every time. How do we do this? Our candles are custom scented and made with 100% natural CocoSoy wax. Our aura mists and reed diffusers are made of a naturally wildcrafted base. Our fragrance oils are free of cancer causing ingredients such as phthalates, parabens, and other toxins. Our packaging is 100% biodegradable and/or recyclable. We hand make (with love and intention) in small batches every product. We love classic and unique and convey that in our aesthetic. 

 

WHY WOODEN WICKS?

 

Wooden wicks provide a more even eco-friendly burn with less debris, sooting and carbon build-up.

Wooden wicks give off an inviting crackling sound when burning.

Wooden wicks we use are FSC certified here in the USA where they are also sourced and manufactured.

 

HOW LONG DO YOUR CANDLES LAST?

It depends. Many factors take place in the life of your candle. Things like burn time (how long you burn your candle each use), size of the room & air flow to name a few. 

 

DO YOU SELL CANDLES SMALLER THAN 5OZ?

We have just added the eco friendly, wooden wicked tea light candles to match the aesthetic of our brand. Follow us on Instagram and subscribe to see what's new with us :). 

 

ORDERS & SHIPPING

 

CAN I CANCEL MY ORDER?

Once your order has been submitted, we can not make any changes. Please review your order carefully prior to finalization.

 

HOW SOON WILL MY ORDER BE SHIPPED?

Please see our "Ordering & Shipping" tab under Contact Us.

 

DO YOU OFFER LOCAL PICK UP?

We do offer local pick up for orders $150 or over. Of course if weather permits.

 

I HAVE NOT RECEIVED MY PACKAGE...?

We do not replace lost packages due to shipping sources (USPS, UPS, etc). We provide tracking numbers for all items shipped. 

 

DISCOUNTS & GIFT CARDS

 

WHAT DOES MY GIFT CARD COVER?

Your gift card only covers your product(s). Taxes will be applied at checkout. Shipping is included in all of our products.

 

WHY DON'T I SEE MY DISCOUNT?

Some discounts are applied at checkout. If you still do not see a particular discount, you may need a code. Please make sure you input the discount code correctly. Not all products have a discount available or the discount code may have expired.

 

WHOLESALE/PRIVATE LABEL

 

WHAT IS THE DIFFERENCE BETWEEN WHOLESALE AND PRIVATE LABEL

Wholesale refers to the quantity of an item. You will still have all of the same aesthetic as far as label, scent and vessel is concerned. For instance, if you order 12 of our 5oz candle, it is considered wholesale. Private label is when certain components (scent, vessel, label) are altered to fit your brand, business or event etc. Please email us if you are interested in wholesale and/or private label.